Skip to main content

About

ABOUT AMERIDEN®  

OUR COMMITMENT TO RESEARCH & DEVELOPMENT

 Ameriden® International, Inc. is committed to the development and distribution of the finest Bio-active nutraceuticals in the natural health industry today. Our continuing focus is on the quality of the product, not the profit.

Ameriden® International, Inc. helps protect the environment by only purchasing resourced ingredients that are fully sustainable & traceable, then fully testing them for purity, potency, heavy metals, pesticides and any other possible contaminates deemed harmful.  In doing so our finished products contain unblemished botanicals sourced from around the globe, never compromising lesser quality of any kind. What our customers receive are products that provide unparalleled health and longevity at the highest level.

QUALITY CONTROL

Ameriden® has SOP’s in place to qualify our products. First, all raw ingredients received are quarantined until they are identified and authenticated. Then they undergo rigorous testing protocols before encapsulation that fully adheres to current Good Manufacturing Practices (cGMPs).

Once bottled, our finished products are tested again to ensure that the same potency & complete compliancy is achieved just as before as part of our routine procedure for every lot produced. We test every lot: not just some lots or skip lots. We do not hire third party companies to include their logos to fool the public: we verify every lot-every time.

Ameriden’s bottling, labeling, and boxing is performed by OTC quality (or pharmaceutical quality) ensuring that our customers receive the very best of every product backed by supporting Science & Certificates of Analysis (C of A’s).

 THE AMERIDEN INTERNATIONAL, Inc. PHILOSOPHY

It is very simple; we owe you, our customers our existence and therefore, will continue to produce products with the highest quality in the industry. You should not have to pay for results, you should expect them. Our products either work for you or they do not. We do not try to compete with inferior or inexpensive ingredients. This makes Ameriden® the "Smart Choice".

SMART CHOICE BENEFITS

  • 60 Day (2-Months) Money Back Guarantee on unopened bottles. 
  • Freshness Guaranteed Minimum Five Years past manufacture date listed on bottles.
  • Shipped the same day, when possible! (Excluding Holidays or peak shipping due to Special Seminars)
  • Knowledgeable product research & support
  • All products are manufactured in FDA cGMP & or OTC registered facility
  • Doctor & Healthcare Practitioner recommended

CUSTOMER SERVICE

Our representatives strive to provide everyone with "Great Customer Service". They are knowledgeable about Ameriden® product line and will assist you in making the choice that best suits your specific needs. Your questions are always welcomed, and our representatives will do their best to go the "extra mile" to help you. Rest assured; your privacy is and will always be respected.

Our Customer Service Representatives are here to serve you Monday through Friday from 8:30 am to 5:30 pm PST (Pacific Standard Time) excluding the following observed Holidays: Memorial Day (last Monday in May), Independence Day, July 4th, Labor Day (first Monday in September), Thanksgiving (fourth Thursday and Friday of November, Christmas (December 25th) and New Year's Eve Day and New Year’s Day (January 1st). If you need help after business hours email us at rlh@ameriden.com or simply call and leave a message and one of our customer service representatives will get back to you in person the next business day.

EDUCATION

We believe education is a necessary tool that empowers you with the ability to meet life's situations and make informed decisions to become better. That is why at Ameriden® our Blog section has such a wide variety of news and research articles along with general information relating to health and wellness.


HISTORY...WHY THE NAME AMERIDEN?

Before Ameriden International, Inc. was formed, the founder and CEO, Richard Hall, was active in the Nursery & Landscape trades for over 30 years. Due to his extensive botanical knowledge, his company was contracted to harvest and process olive leaf for the first commercially produced olive leaf extracts in the USA in 1990.

It quickly became obvious that people were looking for effective alternatives and Ameriden International, Inc. was born to meet that demand.

When searching for a company name we wanted a name that would convey to you our core philosophy. After careful consideration, we chose "Ameriden" which stands for American (ameri) family (den). We believe that all who come to our door should be treated as family, after all what would Ameriden® be without you? We know, the name does not sound like an herbal or botanical supplement company; however, we remain committed to providing more than just consumable products.

 PRIVACY STATEMENT

PLEASE READ THIS PRIVACY STATEMENT CAREFULLY. Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this Ameriden.com web site. Ameriden and its affiliates also operate other web sites. This Privacy Statement does not apply to other web sites selling Ameriden products. You should review the privacy statement posted on those other web sites when you visit them. The Ameriden.com web site and this Privacy Statement are intended for a U.S. audience.

This Privacy Statement was last revised on July 12, 2012. We may change this Privacy Statement at any time and for any reason. Significant changes to the Privacy Statement are discussed below in the Section called "Changes to the Privacy Statement." We encourage you to review this Privacy Statement each time you visit the web site.

By using this Ameriden.com web site, you agree to the terms of the most recent version of this Privacy Statement. Please read our Terms of Use to understand the general rules about your use of this web site. Except as written in any other disclaimers, policies, terms of use, or other notices on the Ameriden.com web site, this Privacy Statement and the Terms of Use are the complete agreement between you and Ameriden.com with respect to your use of this web site. You may be subject to additional terms that may apply when you access particular services or materials on certain areas in this web site, or by following a link from this web site.

SHIPPING POLICIES

• View or Change Account Information
• In by Noon, Out by Four
• International Shipping Information
• Why do you only use USPS International Express Mail
• Where do you ship from?
• Choosing Faster shipping Methods
• UPS (United Parcel Service)
• USPS (United States Postal Service)
• Why was my package returned to Ameriden?
• Address Information Check List

VIEW OR CHANGE ACCOUNT INFORMATION

Click here to view or change your information

 SHIPPING POLICY
As part of our Value Added-Service we at Ameriden® try very hard to process and ship your order the same day we receive it. Please keep in mind we do not work on weekends. Occasionally, during monthly specials or heavy demand, in the current case of “Pandemics” your order may take longer than usual to ship even through Express Mail. We thank you for your patience and for these interruptions.

HOW DO YOU SHIP?

 Ameriden's primary shipping option within the United States of America (USA) is Standard shipping via the United States Postal Service (USPS), “Free Shipping” is only first class mail via United States Postal Service (USPS). Paid shipping service is available via  Priority mail or Express mail (2 - Day) service. Your order will be shipped to either a post office box or physical street address.

NOTE: Express Mail no longer means over night or Two day.  In many areas it may require more than two days even if Express Mail is chosen.

 *** In all cases, Ameriden is not responsible for delays in shipment out of our control caused by any chosen delivery service, including Acts of God, natural causes, national emergencies or any other cause required by third party delivery services.***

  Ameriden's secondary shipping option within the United States of America (USA) is (United Parcel Service) UPS Ground service to your physical street address. (They do not deliver to P.O. Boxes) You may select other methods such as UPS 2 Day, UPS 3 Day, UPS Next Day Air Saver, or UPS Next Day upon check out, however, because of this current situation with a pandemic it may take longer.

*** Please realize these are also subject to delays beyond our control and charges will not be reversed due to time delays.

*** All orders placed on weekends will be shipped during regular business hours, Monday-Thursday.

 Hawaii, Alaska & Puerto Rico will ship by Ameriden's standard shipping method through the United States Postal Service (USPS) via Priority Mail or Express Mail (2 - Day) service.

 INTERNATIONAL SHIPPING INFORMATION

To Canada: We ship via United States Postal Service (USPS) International Priority mail or International Express mail only so that your orders are received timely and not held up due to customs regulations.

NOTE: Due to Canadian customs regulations, we can ONLY ship up to 12 bottles total per order in one package. If your order is over 12 bottles you risk seizure therefore orders over 12 bottles will be shipped in separate packages and you will be charged additional shipping per package.

Other International Shipments: We ship via United States Postal Service (USPS) International Express Mail Only (time to clear customs may vary) *Please note International Priority Mail service is not available outside of Canada or the United States of America.

International Orders: We only ship complete orders. Your order will not ship until all items, including backorder items, are in stock and the order is complete. You will be notified by e-mail in advance of any unusual delay.

 INTERNATIONAL CUSTOMS **CAUTION**

Before you place your order, please be aware of your local customs laws concerning the shipment of dietary supplements. International duties and taxes may be charged by your country’s Postal Service or Customs Dept. Please check with your local Postal Service/Customs Dept. to see if any additional fees may be charged upon delivery. In most cases the fees can be more than the product cost. Any fees or duty taxes are the sole responsibility of the customer. Ameriden will not be held responsible or accountable for any additional charges, taxes, duties, or tariff costs that you incur in relation to the delivery of your international order including, but not limited to quarantine fees or package warehousing fees that may be assessed by your local customs office. You are fully responsible for all taxes, duties, tariffs, and customs laws imposed on any Ameriden orders imported to your country.

 CUSTOMS RETURN OR REFUSAL POLICY

If a package is returned to Ameriden due to an incorrect address error when the order was placed, refused upon delivery, or not allowed into the country by the local customs office. Ameriden reserves the right to charge the customer for any shipping charge(s) incurred upon return of order including a restocking charge. If the package is held by customs because the item(s) ordered are not allowed in your country or if the package is abandoned or destroyed there will be no credit given and no replacement of product to customer.

 INCOMPLETE ADDRESS

If an incomplete address is given, the customer will be notified via e-mail and the order will be shipped upon receipt of corrected ship to address. Please check your International Customs Laws before placing an order. Your local customs laws may not accept shipments of dietary supplements.

 VERIFICATION

To prevent fraud, all international orders will be subject to additional verification at Ameriden’s discretion. You may receive an email from Ameriden requesting verification that you placed an order & accept the responsibility of possible taxes, duties, or tariffs upon delivery of your order. Ameriden reserves the right to refuse, accept and or process any order.

 REFUNDS

REFUNDS & CANCELLATIONS IN THE U.S. OR INTERNATIONAL Refunds or Cancellation of any order prior to shipping will be refunded. If an international order is destroyed or seized, you will not receive a refund. If an item is returned to Ameriden due to customer refusal, incorrect shipping address, customs, or postal related issues, or for any other reason other than bad or non-consumable product and the product is received back in the same condition it was sent, your credit card will be credited for the product only; and you will be charged a 20% restocking fee plus any additional shipping charges that are incurred. If the cost to return the product(s) to Ameriden is larger than the cost of the refund due, Ameriden will instruct the carrier to abandon the order and there will be no credit for the order. Additionally; if the product(s) is seized by customs, there will be no credit processed for the product(s). 

 WHY DO YOU ONLY USE USPS INTERNATIONAL EXPRESS MAIL FOR INTERNATIONAL SHIPMENTS?

We only offer USPS International Express Mail because it is secure, quick & cost effective. They have excellent tracking functionality and customer service follow-up.

 

 HOW IS THE COST OF SHIPPING MY INTERNATIONAL ORDER DETERMINED?

The shipping cost is based on weight and the destination of your package. At the time, your order is placed the information is sent electronically to USPS for verification and the charge is calculated automatically. In some instances, this charge can be equal to or greater than the total cost of your order.

 CHOOSING FASTER SHIPPING METHODS

To better serve you and help alleviate disappointment when choosing an expedited shipping method during holidays or when dealing with time sensitive materials contact Ameriden's Customer Service Department directly. In the USA call 1-888-405-3336 or outside the USA call 1-760-728-0747 or e-mail, rlh@ameriden.com.

WHERE DO YOU SHIP FROM?

We ship Monday-Thursday from Fallbrook, California, located in San Diego County.

Ameriden International, Inc. 
P. O. Box 1870, Fallbrook CA 92088

 Need to contact a specific carrier or track the package once it has shipped?

General Customer Service contact information for our two carriers is provided below:

UPS

 Customer Service: 1-800-742-5877 FREE   TTY/TDD: 1-800-833-0056

  UPS Tracking Guidelines:

  • Your tracking number will be e-mailed to you when the order is shipped if you provide us with a current e-mail address.
  • If no e-mail address was provided you can contact our Customer Service Department at 1-888-405-3336 for the tracking number.
  • Go to www.ups.com.There, you can track you package or click on UPS Service Locator and enter your shipping address in the provided fields.

Orders Shipped within the United States

 CANCELLED, INTERCEPTED OR ADDRESS CHANGE UPS ORDERS

Cancellation of any order prior to shipping will be refunded. Should you for whatever reason need to cancel your order, request a package intercept to change or reroute to another address after it has been shipped and is enroute to you, Ameriden will charge a $15.00 intercept/change of address fee to the credit card used for the order.

 REFUSED SHIPMENTS

Any package refused upon delivery & returned to Ameriden is subject to a 20% restocking fee.

 INCOMPLETE ADDRESS

If an incomplete address is given, the customer will be notified via e mail and the order will be shipped upon receipt of corrected ship to address.

 USPS

 Customer Service: 1-800-222-1811    TDD/TTY: 1-877-889-2457

  USPS Tracking Guidelines:

  • Your tracking number will be e-mailed to you when the order is shipped if you provide us with a current e-mail address.
  • If no e-mail address was provided you can contact our Customer Service Department at 1-888-405-3336 for the tracking number.
  • Go to www.usps.com and once there, click “Track & Confirm” or "Locate a Post Office".
  • Enter your tracking number or shipping address in the provided fields and follow the instructions given.

 INCOMPLETE ADDRESS

If an incomplete address is given, the customer will be notified via e mail and the order will be shipped upon receipt of corrected ship to address.

WHY WAS MY PACKAGE RETURNED TO AMERIDEN®?

Sometimes it’s the small things! We don’t like to see packages returned just as you don’t like not receiving them. An “order bounce back" is a very frustrating experience. Sometimes it can happen for a simple reason such as an incomplete shipping address or choosing the wrong carrier to deliver to your designated address.

Whatever the reason, we want to remedy it as fast as possible. We do our best to validate each address electronically through UPS and USPS. Occasionally the system cannot validate the address provided and will require us to contact you directly for more detailed information. Listing exact information in your ship to address will reduce the chance of your order being delayed or returned to Ameriden.

We suggest to help prevent this from happening that you review the check list below to make sure the address you give is complete and appropriate for the shipping carriers we offer.

CHECK LIST:

Business Locations:

  • Include the business name in your address.
  • Business buildings may also have a name such as “The Adams Building” or they may be located in a specifically named Business Park complex.
  • Businesses may have a specific floor number and or Suite number that must be included.
  • Make sure you list “in care of” example (C/O John Doe, accounting dept. room 5) in the address so that when a package is delivered it may be routed to you directly.

 Residential Locations:

  • Be sure to include your apartment number, building complex number or location clearly in the address.
  • Make sure the correct Rural Route number or PO Box number is clearly stated.
  • If applicable, please provide additional delivery instructions such as “Ok to leave with doorman/neighbor” or “leave at specific location on premises”.
  • If sending to a different location such as a vacation, friend or family’s home please make note of that in the additional instructions field.
  • Make sure you are requesting the correct carrier. Remember, United Parcel Service (UPS) WILL NOT deliver to a United States Postal Service (USPS) Post Office Box.
  • There are times when UPS and USPS will not deliver to an unattended location. If no one is home or they are unable to find a secure place to leave the package they typically will leave a delivery notice, instructions and options for redelivery or an alternate location where your package can be picked up, usually at your local USPS office or the local UPS office.

INFORMATION

 The information we receive, and how we use it, depends on what you do when visiting our web site. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

WHAT IS NON-PERSONAL INFORMATION?

 Non-personal information is information we collect through the Ameriden.com web site that does not identify you as an individual person. It may include information such as the following:

  • The type of web browser software you use (for example, Netscape Navigator or Internet Explorer)
  • The name of the domain from which you access the Internet
  • The Internet address of the web site from which you linked directly to our web site
  • The date and time you access our web site
  • Which pages you have visited on our web site
  • Personal information that has been de-identified


If you visit our web site to read or download information, such as information about a health condition or about one of our products, we may collect certain non-personal information about you from your computer. This information is collected from your computer's web browser: If you only read or download information on our web site, we do not collect or learn your name, e-mail address, home address, or other personal information about you. We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information. US Government Information Bulletin (I-034) contains a good description of cookie technology at: http://www.ciac.org/ciac/bulletins/i-034.shtml. You are always free to decline our cookies if your browser permits, but some parts of our web site may not work properly for you if you do so. We will not allow third parties to place cookies on our web site.

WHAT DOES AMERIDEN DO WITH NON-PERSONAL INFORMATION?

 Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. We are always looking for ways to better serve you and improve our web site. We will use non-personal information from you to help us make our web site more useful to visitors. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate de-identified personal information to:

 Create reports for internal use to develop programs, products, services, or content

  • Customize the information or services that are of interest to you
  • Utilize "traffic statistics" and "response rates"

WHAT IS PERSONAL INFORMATION?

 Personal information is information we collect through our web site that we can use to specifically identify you, such as your:

  • Name
  • Telephone number
  • E-mail address
  • Personal health information
  • Date of birth

In some places on our web site you have the opportunity to send us personal information about yourself. For example, you may fill out a registration, survey, on-line ordering, or an e-mail form.
You also may choose to allow us to personalize your visits to our web site, in which case we will ask you for certain personal information to make your visits to our web site more helpful to you. When this information is combined with the non-personal information that we collect through cookies (described above), we will be able to tell that you have visited our web site before and can personalize your access to our web site, for example, by telling you about new features that may be of interest to you.

HOW DOES AMERIDEN KEEP AND USE PERSONAL INFORMATION?

 Ameriden may keep and use personal information we collect from you through our web site to provide you with access to our web site. In addition, we may keep and use your personal information:

  • To respond to your requests
  • To personalize your access to our web site
  • To contact you with information that might be of interest to you, including information about clinical trials, products, and services
  • For analytical purposes and to research, develop and improve programs, products, services, and content
  • To remove your personal identifiers (your name, e-mail address, numbers, etc.)
  • To enforce this Privacy Statement and other rules about your use of our web site
  • To protect our rights or property
  • To protect someone's health, safety, or welfare
  • To comply with a law or regulation, court order or other legal process

DOES AMERIDEN EVER SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

 Ameriden.com will not share your personal information collected from our web site with any unrelated third party without your permission, except as otherwise provided in this Privacy Statement.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. We will not sell, exchange, or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting web site visitors who violate our rules or engage in behavior which is harmful or illegal to other visitors.

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • Enforce this Privacy Statement and the other rules about your use of our web site
  • Protect our rights or property
  • Protect someone's health, safety, or welfare
  • Comply with a law or regulation, court order or other legal process

 Please note:  In addition to the ways that we may keep, disclose, and use information described in this Privacy Statement, we also may keep, disclose, and use personally identifiable information that you give us through our web site in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws.

WHAT ABOUT LINKS TO OTHER WEB SITES?

 This web site may contain links to other web sites not operated by Ameriden.com. We provide these links for your convenience and are not reviewed, controlled, or monitored by Ameriden.com. These web sites may contain information about uses of Ameriden products or therapies that have not been approved in the United States. We neither control nor endorse this type of information. We are not responsible for the performance of these web sites or for any business dealings you may have with them.

Ameriden® International, Inc. makes no representations or warranties that use of this web site will be uninterrupted or error-free.

DOES AMERIDEN EVER COMMUNICATE DIRECTLY WITH VISITORS TO THEIR WEB SITE?

 We may contact you periodically by e-mail, mail, or telephone to provide information regarding programs, products, services, and content that may be of interest to you. In addition, some of the features on our web site allow you to communicate with us using an online forum. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

WHAT ABOUT WEB SITE SECURITY?

 We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mails sent to or from other sites may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. If you have questions or comments about this Privacy Statement, please go to Contact Ameriden section.

ABOUT THE INFORMATION ON THIS WEBSITE

 Most of the information on this web site relates to products and services offered by Ameriden.com. The materials on this web site are for your general educational information only. Information you read on this web site cannot replace the relationship that you have with your health care professional. Ameriden.com does not practice medicine or provide medical services or advice and the information on this web site should not be considered medical advice. You should always talk to your health care professional for diagnosis, treatment, cure, and prevention.

OUR COPYRIGHTS, TRADEMARKS, AND PATENTS (INTELLECTUAL PROPERTY)

  The materials on this web site either belong to or are licensed to Ameriden® International, Inc. The materials are protected by United States and foreign Copyright, Trademark, and Patent laws. Important rules about copying any materials from our web site:

  • You may e-mail or print copies of materials off this web site only for your personal, noncommercial use.
  • You must include all Copyright, Trademarks, and Patent numbers if you e-mail or print a copy of the materials from this web site.

 Ameriden Copyrights, Trademarks, Service marks and Patents are protected under United States and foreign law. All Copyrights, Trademarks, Service marks and Patents are the sole property of their respective owners.

If you use the materials or trademarks on this web site in a way that is not clearly allowed by these Terms of Use, you are in violation of Copyrights, Trademarks, Patents, and other laws and may be subject to prosecution. All rights reserved.

AMERIDEN'S PREFERRED CLIENT AUTOSHIP PROGRAM BENEFITS 

 Saves time

  • Save money
  • Never run out
  • Free sign up
  • Cancel anytime
  • Free product for life*
  • Risk-Free 60 Day Money Back Guarantee**

WHAT EXACTLY IS THE AMERIDEN'S PREFERRED CLIENT AUTOSHIP PROGRAM?

 It’s a simple, easy, stress free way to never run out of your favorite product again!

All you do is sign up for auto ship then we automatically ship you a fresh supply of product each month. This saves you time and money.

As a special bonus for joining AMERIDEN’S PREFERRED CLIENT AUTOSHIP PROGRAM (APCAP) on your 12-month anniversary we’ll send you 1 bottle of your favorite product FREE!

Preferred Client’s receive our 10% discount & Free shipping (2 bottle min)! (Continental United States only)

All we require is an initial 2 bottle minimum purchase to qualify. You may modify your account at any time by calling us at 1-760-728-0747 or e-mailing rlh@ameriden.com

 It’s the most convenient way to never run out! 

 Get started today!

* Here’s how to qualify for the “FREE PRODUCT FOR LIFE PROGRAM.” Call or email us to sign up and receive product for 1 year. Every year on or near your anniversary date, we will ship you 1 (one) bottle of your preferred product FREE. It’s that easy!

OUR SATISFACTION GUARANTEE

** We are so confident you will love our products that we stand behind each purchase with a 100% Risk-Free 60 Day Money-Back Guarantee. Try any of our products for up to 60 days (2 months) and if for any reason you are not completely satisfied, simply email rlh@ameriden.com or call (760) 728-0747 to receive the required return authorization number to return the bottles to Ameriden for a 100% refund less shipping & handling. *All products must be returned in their original manufacturer’s container for a refund and must be postmarked within 60 days (2 months) from invoice date. Empty bottles are not subject to refund.

ONLINE ORDERING

First Time Ordering:
Please be prepared to supply us with your billing & shipping information, credit card number and current expiration date located on your credit card.

Returning Customers:
Simply log into your account and verify your information before placing your reorder.

Terms & Conditions 100% Risk-Free, 60-day Money Back Guarantee

We are so confident you will love our products that we stand behind each purchase with a 100% Risk-Free 60-day (2 Months) Money-Back Guarantee. Try any of our products for up to 60 days (2 months) and if for any reason you are not completely satisfied, simply email rlh@ameriden.com, or call (760) 728-0747 to receive the required return authorization number to return any portion to Ameriden for a 100% refund less shipping & handling*.

RETURN AUTHORIZATION

All products must be returned in their original manufacturer’s container for a refund and must be postmarked within 60 days (2 months) from invoice date. Returns will not be accepted without a Return Authorization number.

Please e-mail our Customer Service Department at rlh@ameriden.com or call (760) 728-0747 within 60 days (2 months) from invoice date to receive the required authorization number & refund.

*Empty bottles are not returnable or subject to a refund and will not be accepted.

REFUNDS

 All refunds will be credited to the same account used for your initial purchase, less shipping and handling, as soon as we have received the original product back. We do not refund return postage on returned products. Please allow 2-4 weeks processing time for return and posting of credit to your credit card. If paid by cash or check a refund check will be mailed to your original billing address within 4-6 weeks from receipt of returned product.

DISCLAIMER

 Statements made, or products sold through this web site, have not been evaluated by the Food and Drug Administration. They are not intended to diagnose, treat, cure, or prevent any disease.

FURTHER DISCLAIMER

 Recommendations and protocols for nutritional support are not intended as a substitute for appropriate medical care.

Medical conditions:If you have a medical condition or a disease, please consult your healthcare provider prior to starting any recommended protocol.

Self-diagnosis:We do not recommend self-diagnosis. Proper medical care is critical to good health. If you have a health concern, issue or undiagnosed sign or symptom, please consult a healthcare professional immediately.

Awareness:Make your healthcare professional aware of all the nutritional supplements or herbal products you are currently taking to avoid side effects or contraindications with any other drug or health supplement you are taking.

If you are currently taking prescription medications, it is imperative that you speak with your healthcare professional before discontinuing or altering any drug regimen.

 

PROFESSIONAL/WHOLESALE DISTRIBUTORS

 We welcome new wholesale accounts who would like to distribute Ameriden's product line. If you are interested in partnering with Ameriden, either call our Customer Service Department (760) 728-0608, or e-mail, rlh@ameriden.com  & attach a copy of your Business License. 

Our staff will then contact you with further details about our Professional/Wholesale program.

 

OUR ENCAPSULATION & PACKAGING COMPANIES

M & L PHARMACEUTICAL

 

M & L Pharmaceutical is a leading contract manufacturer of nutritional and dietary supplements in hard capsules and powders since 1991 in Southern California. We specialize in botanicals, herbals, vitamins, multi-vitamins, minerals, and sports nutrients.

TOP-OF-THE-LINE MANUFACTURER

  We at M & L Pharmaceutical are 100% committed to customer satisfaction. Our products are of the highest quality; our reputation in the industry is impeccable! M & L also aims to establish lasting partnerships with its clients and contribute to their development and growth. Guided by the principles of certified Good Manufacturing Practices (cGMP's), M & L Pharmaceutical offers prompt service, solutions, and support to its clients. We strive to give them the kind of personalized attention that exceeds their expectations.

M & L Pharmaceutical is certified compliant to the stringent NPA formerly known as NNFA Good Manufacturing Practices that guarantee product quality, potency, and purity.

THEIR QUALITY CONTROL CONSULTANT

Joy Joseph is the former Vice President of Quality, Technical Operations, Scientific Affairs and Research & Development for Pharmavite LLC, a Division of Otsuka Pharmaceutical, Osaka, Japan. She has more than 40 years’ experience in Quality Control Systems, Regulatory Affairs, Product Development, and Scientific Affairs both in the Pharmaceutical and Dietary Supplement industries. Her expertise also extends to Professional Education and Manufacturing Management.

Ms. Joseph worked in the Cosmetic and Toiletries Industry for a short period as the Manufacturing Manager for Packaging Corporation of America. She received her B.S. in Chemistry from Xavier University and her M.B.A. in Technology Management from the University of Phoenix.

Ms. Joseph is serving a second term as Chair of the USP Committee of Revision for Nutritional supplements, non-Botanical. She was recently elected to the Executive Committee of USP for the 2005- 2010 revision cycle. In this new role, she will participate in setting standards for both pharmaceuticals and nutritional products. She is also Course Director for the Center of Professional Advancement training industry professionals in the cGMP's for Dietary Supplements both in the US and abroad.

She is a charter member for the American Association of Pharmaceutical Sciences and the American Society of Quality. She is a member of the Counsel for Responsible Nutrition (CRN) Regulatory Affairs Committee, and serves on several the Scientific Advisory Boards, including the University of California, School of Pharmacy.

Ms. Joseph also serves as scientific advisor to Virgo Publishing Company; Tablet and Capsule trade journal and Nutritional Outlook magazine, and has authored a book chapter, "Regulation and Quality Issues Worldwide " for Regulation of Functional Foods and Nutraceuticals: A Global Perspective, published early this year.

Working with the CRN and other trade associations, Ms. Joseph played a key role in drafting the original GMP guidelines submitted to FDA for consideration in formulating the final rule. In 2005, she received the CRN's annual "Steuben Apple Award" for outstanding contributions to the industry.

She is one of the founders and past presidents of the Pacific Technology Exchange.

OUR PACKAGING COMPANY

PACK LAB

 

Pack Lab was founded in 1991 to provide GMP packaging services to the nutritional supplement industry. Since then we have augmented our bottling capabilities with high-speed packaging and have become one of the leading OTC, independent nutritional supplement packagers in the country. Our automated, high-speed packaging lines will produce over 100,000 bottles and 150,000 packets daily with strict compliance to cGMP processing.

 

OTC CERTIFICATION

 

 Pack Lab Inc. has had Over-The-Counter certification since September 2000. This authorization, which was issued only after a rigorous inspection of our procedures and facilities, is beneficial in two respects:

 

  • 1. It permits us to package and process our customer's over-the-counter (non-prescription) pharmaceutical products.
  • 2. It demonstrates our commitment to quality standards that are among the highest in the industry; following the strict guidelines established for pharmaceutical product.

 

 OUR THIRD-PARTY TESTING

 

ABC TESTING INC.

 

 

Advanced Botanical Consulting & Testing, Inc. (aka ABC Testing) is an independent analytical testing laboratory, located in Tustin, CA. They provide state-of-the-art instrumental chemical analyses to private, industry and government customers, both domestically and internationally.

 

We presently specialize in botanical and nutritional analyses using GC, GC/MS, HPLC, TLC, UV-Vis, IR, FT/IR, Fluorometry, ICP, ICP/MS, ELISA, titration, and other chemical, biochemical, and wet chemistry techniques along with analysis of microbial contamination using current approved methods.

 

Services include testing for the pharmaceutical, health care, dietary supplements, biotechnology, environmental, food and cosmetics products. FDA Registered | cGMP/GLP Compliant