FAQ

FREQUENTLY ASKED QUESTIONS

 

SHIPPING POLICIES

HOW DO I VIEW OR CHANGE ACCOUNT INFORMATION?

Click here to view or change your information

WHAT IS AMERIDEN’S SHIPPING POLICY?
As part of our Value Added-Service we at Ameriden® try very hard to process and ship your order the same day we receive it. Occasionally, during monthly specials or heavy demand, your order may take longer than usual to ship. We thank you for your patience if there is occasional slowness due to extremely high traffic or such things as Acts of God, i.e. inclement weather.

If you choose an expedited shipping method, please keep in mind it will only speed up the in-transit time not the order processing time.

HOW DO YOU SHIP?

Ameriden's primary shipping option within the United States of America (USA) is Standard shipping via the United States Postal Service (USPS) Flat Rate, Priority mail or Express mail (2 - Day) service. Your order will be shipped to either a post office box or physical street address.

Ameriden's secondary shipping option within the United States of America (USA) is (United Parcel Service) UPS Ground service to your physical street address. You may select other methods such as UPS 2 Day, UPS 3 Day, UPS Next Day Air Saver, or UPS Next Day upon check out.

Hawaii, Alaska & Puerto Rico will ship by Ameriden's standard shipping method through the United States Postal Service (USPS) via Priority Mail or Express Mail (2 - Day) service.

INTERNATIONAL SHIPPING INFORMATION

To Canada: We ship via United States Postal Service (USPS) International Priority mail or International Express mail only so that your orders are received promptly and not held up due to customs regulations.

Please Note: Due to Canadian customs regulations, we can ONLY ship up to 12 bottles total per order in one package. If your order is over 12 bottles you risk seizure therefore orders over 12 bottles will be shipped in separate packages and you will be charged additional shipping per package.

Other International Shipments: We ship via United States Postal Service (USPS) International Express Mail Only (time to clear customs may vary) *Please note International Priority Mail service is not available outside of Canada or the United States of America.

International Orders: We only ship complete orders. Your order will not ship until all items, including backorder items, are in stock and the order is complete. You will be notified by e-mail in advance of any unusual delay.

INTERNATIONAL CUSTOMS **CAUTION**

Please Review: Before you place your order, please be aware of your local customs laws concerning the shipment of dietary supplements. International duties and taxes may be charged by your country’s Postal Service or Customs Dept. Please check with your local Postal Service/Customs Dept. to see if any additional fees may be charged upon delivery. In most cases the fees can be more than the product cost. Any fees or duty taxes are the sole responsibility of the customer. Ameriden will not be held responsible or accountable for any additional charges, taxes, duties, or tariff costs that you incur in relation to the delivery of your international order including, but not limited to quarantine fees or package warehousing fees that may be assessed by your local customs office. You are fully responsible for all taxes, duties, tariffs, and customs laws imposed on any Ameriden orders imported to your country.

CUSTOMS RETURN OR REFUSAL POLICY

If a package is returned to Ameriden® due to a customer provided incorrect address error when the order was placed, refused upon delivery, or not allowed into the country by the local customs office. Ameriden® reserves the right to charge the customer for any shipping charge(s) incurred upon return of order including a 20% restocking fee. If the package is held by customs because the item(s) ordered are not allowed in your country or if the package is abandoned or destroyed there will be no refund or credit given and no replacement of product to customer.

HOW IS THE COST OF SHIPPING MY INTERNATIONAL ORDER DETERMINED?

The shipping cost is based on weight and the destination of your package. At the time, your order is placed the information is sent electronically to USPS for verification and the charge is calculated automatically. In some instances, this charge can be equal to or greater than the total cost of your order.

CAN I CHOOSE A FASTER SHIPPING METHOD?

To better serve you and help alleviate disappointment when choosing an expedited shipping method during holidays or when dealing with time sensitive materials contact Ameriden's Customer Service Department directly. In the USA call 1-888-405-3336 or outside the USA call 1-760-728-0747 or e-mail, dpf@ameriden.com.

WHERE DO YOU SHIP FROM?

We ship from Fallbrook, California, located in North San Diego County.

Ameriden International, Inc. 
P. O. Box 1870, Fallbrook CA 92088

WHAT IF I NEED TO CONTACT A SPECIFIC CARRIER OR TRACK THE PACKAGE ONCE IT HAS SHIPPED?

UPS & USPS

  • Your tracking number will be e-mailed to you when the order is shipped if you provide us with a current e-mail address.
  • If no e-mail address was provided you can contact our Customer Service Department US only 1-888-405-3336, International (760) 728-0747 for the tracking number.
  • Go to www.ups.com. or www.usps.com, enter your tracking number to receive information regarding delivery.

 CANCELLED, INTERCEPTED OR ADDRESS CHANGE UPS & USPS ORDERS

Cancellation of any order prior to shipping will be refunded. Should you for whatever reason need to cancel your order, request a package intercept to change or reroute to another address after it has been shipped and is en-route to you, Ameriden® will charge a $20.00 intercept/change of address fee to the credit card used for the order.

REFUSED SHIPMENTS

Any package refused upon delivery & returned to Ameriden® will be charged a 20% restocking fee.

REFUNDS & RETURNS

REFUNDS & CANCELLATIONS IN THE U.S. OR INTERNATIONALRefunds or Cancellation of any order prior to shipping will be refunded. If an international order is destroyed or seized, you will not receive a refund. If an item is returned to Ameriden® due to customer refusal, incorrect shipping address, customs, or postal related issues, or for any other reason other than bad or non-consumable product and the product is received back in the same condition it was sent, your credit card will be credited for the product only; and you will be charged a 20% restocking fee plus any additional shipping charges that are incurred. If the cost to return the product(s) to Ameriden® is larger than the cost of the refund due, Ameriden® will instruct the carrier to abandon the order and there will be no refund or credit for the order. Additionally; if the product(s) is seized by customs, there will be no refund or credit processed for the product(s).

 All refunds will be credited to the same account used for your initial purchase, less shipping and handling, as soon as we have received the original product back. We do not refund return postage on returned products. Please allow 7-10 days processing time for return and posting of credit to your credit card from receipt of returned product. If paid by cash or check a refund check will be mailed to your original billing address within 4-6 weeks from receipt of returned product

RETURNS/RETURN AUTHORIZATION

Should you need to return a product(s) please contact Ameriden® to receive a Return Authorization Number. Please e-mail our Customer Service Department at orders@ameriden.comor dpf@ameriden.comor call (760) 728-0747 within 60 days (2 months) from invoice date to receive the required authorization number & refund. All products must be returned in their original manufacturer’s container for a refund and must be postmarked within 60 days (2 months) from invoice date. Returns will not be accepted without a Return Authorization number.

*Empty bottles are not returnable or subject to a refund and will not be accepted.

 

INFORMATION

 

 The information we receive, and how we use it, depends on what you do when visiting our web site. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

 

WHAT IS NON-PERSONAL INFORMATION?

 

 Non-personal information is information we collect through the Ameriden.com web site that does not identify you as an individual person. It may include information such as the following:

 

  • The type of web browser software you use (for example, Netscape Navigator or Internet Explorer)
  • The name of the domain from which you access the Internet
  • The Internet address of the web site from which you linked directly to our web site
  • The date and time you access our web site
  • Which pages you have visited on our web site
  • Personal information that has been de-identified

 


If you visit our web site to read or download information, such as information about a health condition or about one of our products, we may collect certain non-personal information about you from your computer. This information is collected from your computer's web browser: If you only read or download information on our web site, we do not collect or learn your name, e-mail address, home address, or other personal information about you. We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information. US Government Information Bulletin (I-034) contains a good description of cookie technology at: http://www.ciac.org/ciac/bulletins/i-034.shtml. You are always free to decline our cookies if your browser permits, but some parts of our web site may not work properly for you if you do so. We will not allow third parties to place cookies on our web site.

 

WHAT IS PERSONAL INFORMATION?

 

 Personal information is information we collect through our web site that we can use to specifically identify you, such as your:

 

  • Name
  • Telephone number
  • E-mail address
  • Personal health information
  • Date of birth

 

In some places on our web site you have the opportunity to send us personal information about yourself. For example, you may fill out a registration, survey, on-line ordering, or an e-mail form.
You also may choose to allow us to personalize your visits to our web site, in which case we will ask you for certain personal information to make your visits to our web site more helpful to you. When this information is combined with the non-personal information that we collect through cookies (described above), we will be able to tell that you have visited our web site before and can personalize your access to our web site, for example, by telling you about new features that may be of interest to you.

 

HOW DOES AMERIDEN® KEEP AND USE PERSONAL INFORMATION?

 

 Ameriden may keep and use personal information we collect from you through our web site to provide you with access to our web site. In addition, we may keep and use your personal information:

 

  • To respond to your requests
  • To personalize your access to our web site
  • To contact you with information that might be of interest to you, including information about clinical trials, products, and services
  • For analytical purposes and to research, develop and improve programs, products, services, and content
  • To remove your personal identifiers (your name, e-mail address, numbers, etc.)
  • To enforce this Privacy Statement and other rules about your use of our web site
  • To protect our rights or property
  • To protect someone's health, safety, or welfare
  • To comply with a law or regulation, court order or other legal process

 

DOES AMERIDEN® SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

 

 Ameriden.com will not share your personal information collected from our web site with any unrelated third party without your permission, except as otherwise provided in this Privacy Statement.

 

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. We will not sell, exchange, or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

 

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting web site visitors who violate our rules or engage in behavior which is harmful or illegal to other visitors.

 

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

 

  • Enforce this Privacy Statement and the other rules about your use of our web site
  • Protect our rights or property
  • Protect someone's health, safety, or welfare
  • Comply with a law or regulation, court order or other legal process

 

 Please note:In addition to the ways that we may keep, disclose, and use information described in this Privacy Statement, we also may keep, disclose, and use personally identifiable information that you give us through our web site in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws.

 

DOES AMERIDEN® COMMUNICATE DIRECTLY WITH VISITORS TO THEIR WEB SITE?

 

 We may contact you periodically by e-mail, mail, or telephone to provide information regarding programs, products, services, and content that may be of interest to you. In addition, some of the features on our web site allow you to communicate with us using an online forum. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

 

INFORMATION ON THIS WEBSITE

 

 Most of the information on this web site relates to products and services offered by Ameriden.com. The materials on this web site are for your general educational information only. Information you read on this web site cannot replace the relationship that you have with your health care professional. Ameriden.com does not practice medicine or provide medical services or advice and the information on this web site should not be considered medical advice. You should always talk to your health care professional for diagnosis, treatment, cure, and prevention.